ZuluSafari - ramblings from an American living in Africa
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Open Letter to Apple re: iTunes Store Experience

In the last week I've experienced clicking on two different links to TV
content that was very confusing. First was the ad for the 3 part CSI
special. When I clicked the link I couldn't find out where to download those
3 shows. Sometime later I find out that they haven't even aired yet. I guess
it was just an add that they were coming soon. But it was confusing and
frustrating.

The second occurrence is the current Thanksgiving NFL link. I click that and
it just takes me to a bunch of NFL content. No way to sign up for the games
that will be put online or anything like that. This again is very
frustrating. If you know you're going to have Thanksgiving game content,
have that link take me to a page where I can pre-purchase it or at the very
least mention that the content will be available later and what that content
will be.

There have been other occurrences in the past, but these two recent examples
are really tarnishing the store experience for me and are further tarnishing
Apple's brand for me and those around me.

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